These terms set out the rules for the cancellation and return of orders placed through the b2b.baypinar.com dealer portal (the “Portal”) between Baypınar Unlu Mamülleri (the “Seller”) and a dealer registered on the Portal (the “Buyer”). Sales made through the Portal are commercial (business-to-business) sales.
1. Cancellation of Orders
- An order may be cancelled free of charge by contacting the Seller while it is in “Awaiting approval” status on the Portal.
- Orders that have been approved by the Seller and taken into preparation/production cannot be cancelled by the Buyer, as the products are fresh and perishable food products.
- The Seller may reject an order for reasons such as insufficient stock, failure to complete payment or errors in the order details. In that case, the Buyer is notified through the Portal.
2. Return Conditions
As the products sold are fresh and perishable food products, returns of delivered products are not accepted for health and hygiene reasons. However, the Buyer's rights are reserved in the following cases:
- The delivered product is defective, spoiled, damaged or past its expiry date,
- A product different from the order, or a missing quantity, is delivered.
In these cases, the Buyer must check the products upon delivery and report the issue to the Seller either with a report drawn up at the time of delivery or within 24 hours of delivery at the latest, at +90 332 351 39 00 or [email protected]. Where possible, the report should include a photograph of the product and the invoice/order number. Following its review, the Seller will replace the product, deliver the missing items or refund the price.
3. Refunds
- For orders paid by credit/debit card, the refund is made to the card used for payment. The refund amount is sent to the bank within 10 (ten) business days at the latest after the Seller approves the refund; the time it takes to appear on the card account depends on the bank's processing time.
- For orders placed on account (deferred payment), the refund amount is credited to the Buyer's account.
- For transactions where card payment was not completed (not approved by the bank), no amount is charged to the card; such orders are not considered submitted.
- For account balance payments, if an incorrect or duplicate charge is identified, the excess amount is refunded to the card.
4. Contact
- Company: Baypınar Unlu Mamülleri
- Address: Fevziçakmak Mah. Özlem Cad. No: 22/E, 42050 Karatay / Konya, Türkiye
- Phone: +90 332 351 39 00
- E-mail: [email protected]